Privacy Policy & Cookies

Introduction

At Deep Current SA, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and safeguard your personal data.

Personal data we collect

We collect personal data that you provide when using our website or registering for our services. This includes:

Your name
Email address
Contact information
Any other details you choose to share

Additionally, we store personal data from our clients to effectively carry out our services and fulfill our contractual obligations. We may also collect and retain personal data as required to comply with legal obligations, such as tax reporting and other regulatory requirements..

How we use your data

We use your personal data for the following purposes:

To provide and manage our services: This includes facilitating client logins, processing requests, and delivering the services you have requested.
To communicate with you: We may use your contact information to send you updates, respond to inquiries, and provide customer support.
To improve our website: We analyze anonymized data to enhance user experience and optimize our services.
To comply with legal obligations: We may process your data as required by law or to respond to legal requests.

Data sharing

We do not sell or rent your personal data to third parties. However, we may share your data with trusted service providers who assist us in operating our website and delivering our logistics services, under strict confidentiality agreements. These third parties may include:

Web hosting providers: To ensure our website runs smoothly.
Email service providers: For communication and newsletters.
Shipping and freight partners: To coordinate logistics and fulfill service requests.
Payment processors: If applicable, for processing transactions related to our services.

We may also disclose your personal data to comply with legal obligations, such as tax reporting, respond to legal requests, or protect our rights and the rights of others.

We ensure that any third parties we engage with comply with relevant data protection laws and that they use your data only for the purposes specified by us.

Data storage, retention and security

We store your personal data securely on our servers and take appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse.

Data Retention Period:
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

Providing our services
Complying with legal obligations (e.g., tax reporting)
Resolving disputes

Once the retention period has expired, we will securely delete or anonymize your personal data, ensuring that it can no longer be linked to you. If you wish to request the deletion of your data or have any questions about our data retention practices, please contact us using the information provided below.

Security:
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

User rights

You have certain rights regarding your personal data, as outlined below:

Right to Access: You have the right to request access to the personal data we hold about you. This allows you to receive a copy of your data and verify how we are using it.
Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data.
Right to Erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller.
Right to Withdraw Consent: If you have provided consent for us to process your personal data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below.

Cookies

Our website uses cookies to ensure the functionality of essential features, such as the client login. These cookies help provide a secure and personalized experience while browsing the site.

We use the following types of cookies:

Necessary Cookies: These cookies are crucial for enabling key functions like the client login, maintaining secure sessions, and ensuring smooth navigation of the site. Without these cookies, services such as login functionality and navigation may not operate as expected.
Preference Cookies: These cookies remember your settings and preferences (e.g., language or login details), improving your experience when you return to the site.

You have the option to manage or disable cookies via your browser settings. However, please note that disabling necessary cookies may affect your ability to use certain features, such as logging in to your account.

We do not use cookies for tracking purposes, and any data collected is anonymized to ensure your privacy.

Website statistics and analytics

We use Matomo Analytics to understand how visitors use our website and to improve our content and services. Matomo is installed and fully hosted on our own server and domain, which means no data is sent to Matomo or any external party. All measurements are anonymised and processed locally, without the use of cookies and without storing personal data.

If you prefer not to be included in this anonymous analysis, you can disable it at any time by using the option in the box below.

Embedded content from other websites

Some pages on our website use embedded content from external providers (such as maps, videos, or interactive widgets). When this content is displayed, it functions in the same way as if you visited the external website directly. These providers may collect technical data, place cookies, or track how you interact with the embedded element.

To protect your privacy, we block all embedded external content by default. It will only load after you choose to allow it. If you want to change your choice at any time, you can do so by clicking:

Third Party Providers

We use Cloudflare Turnstile to protect our forms from spam, bots, and automated misuse. Turnstile verifies that a request is made by a real person without using cookies and without tracking users. During this process, Cloudflare receives technical information such as the visitor’s IP address, browser details, and basic interaction data in order to perform the validation. This data is processed exclusively for security purposes and is not used for advertising or profiling.

Cloudflare acts as a processor on our behalf. All data is routed through Cloudflare’s network solely to provide the Turnstile service.

Changes to this privacy policy

We may update this privacy policy from time to time. Any changes will be communicated on our website.

Contact information

DEEP CURRENT AS
Brattørkaia 17A
7010 Trondheim
Norway